Requests for quotations are answered in a timely manner:
  1   2   3   4   5

Iten's sales people are helpful in suggesting cost effective materials, processes, and engineering solutions:
  1   2   3   4   5

Iten accurately complies with all documentation requirements (quotation, acknowledgement, packing slip):
  1   2   3   4   5

Messages left on Iten's voice mail are handled to my satisfaction:
  1   2   3   4   5

My typical required manufacturing lead-time is: weeks.
Iten ships within these lead times:   No   Yes

Iten is proactive with delivery problems:
  1   2   3   4   5

Change orders are promptly and accurately processed:
  1   2   3   4   5

Order expedite information from Iten is reliable:
  1   2   3   4   5

Iten ships orders by acknowledged due dates:
  1   2   3   4   5

Parts and materials supplied by Iten meet my expectations:
  1   2   3   4   5

Quality problems are handled expeditiously:
  1   2   3   4   5

How would you rate Iten compared to our competitors?
  1   2   3   4   5

Optional and appreciated:

How many visits by Iten personnel would you prefer in a year?
Sales Engineering Other

Are you satisfied with your present Sales person?
  1   2   3   4   5

Annual purchases with Iten are approximately
This is approximately what percentage of your annual plastic commodity purchases?

Iten has gained / maintained / lost business with my company:   No   Yes

Iten has opportunities for additional business:   No   Yes

Please check any of the following that are important to you:
  High pressure laminates (Resiten)   Fiberglass and pultrusions (Politen)
  Vulcanized fibre (Itenite)   Thermoplastic sheets   Sawing   Slitting   Shearing   Punching   Die cutting   Machining   Thermoplastic molding   Thermoset molding
  U.L. listings   ISO cert   QS cert   Lab testing   In-house tooling
  Temperature indexes   Assembly capability   Terminal inserting   JIT   Kanban
  EDI   E-mail   Web page   On-line purchasing


What improvements could Iten make to better serve you?



What do you like about Iten other than these surveys?



What might Iten do to make your job easier



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