Who We Serve:
Employees
- We believe that the vitality and strength of Iten lies within our people.
Customers
- Iten's quality policy: "Understanding and achieving my customers' expectations in everything
I do."
Community
- We believe that we must be a responsible corporate citizen, we must contribute to the well
being of the community.
These beliefs are real and we will strive to live up to them.
Our commitment to them is evident in our actions to date.
We will act with integrity
at all times. We will respect the dignity of each person as an individual human being.
We will assume moral and social responsibility early as a matter of conscience.
We will make the extra effort to use our skills and resources where they are most needed.
And we will strive for excellence in everything we do.
Iten's way to safeguard these beliefs is to remain a strong privately held company
managed by people that are committed to these principles. Our way to reinforce
these principles is through serving the customer, thus providing growth, development
and profits which allow us to do more for all the people on whom we depend.
We believe that the vitality and strength of Iten lies in our people.
We strive for excellence in maintaining good relations among all Iten's employees based
on a sense of participation, mutual respect, and understanding of common objectives that
are aligned with the best interest of the company as a whole, by:
- Creating a climate in which all employees freely air their concerns and express opinions
with the assurance that these will be fairly considered.
- Attentively responding to employees' suggestions and problems.
- Fostering open, two-way communications between management and employees.
- Providing employees with opportunities to participate in the process of decision-making
and continuous improvement.
- Encouraging all employees in every position within the company to work as a team.
- Respecting the dignity and right to privacy of every employee.
Manage Iten's business in such a manner that we can provide secure employment for our
employees, by:
- Pursuing a long term policy of planned, orderly growth with customers that are responsible
to their suppliers.
- Retaining employees in the event of a business slow down, if possible. However, this is
not always possible, particularly when restructuring is required to maintain
competitiveness and the health of the company when business conditions change.
- Retaining employees who have acceptable performance records that are in positions no
longer needed, making every effort to try to provide suitable jobs in other areas.
Strive for excellence by maintaining a high level of efficiency
within Iten, by:
- Establishing and communicating clear standards for good job performance.
- Ensuring that the performance of all employees meets required levels by giving
appropriate recognition to employees when performance is good, and by coaching
employees when performance is below company standards. In cases where performance
continues below required levels after coaching, disciplinary action will be taken,
up to and including, termination.
Provide equal opportunity in employment and advancement, by:
Hiring and promoting employees without discrimination, using qualifications,
performance, and experience as the principal criteria.
Remunerate employees at levels that reward their performance and recognize
their contribution to the success of Iten, by:
Maintaining base pay and benefit programs that are competitive with those
prevailing within the relevant marketplace.
Maintaining Iten's long-standing program of profit sharing, when business
conditions permit.
Protect the health and safety of all employees, by:
Providing a clean and safe place to work.
Providing appropriate safety equipment, training, and occupational health services.
Develop the skills and abilities of Iten's employees, by:
Providing on-the-job training and outside training, when appropriate.
Helping employees qualify for opportunities within Iten by offering educational and
development programs.
Encourage initiative, innovation, and entrepreneurism among all employees, thereby
providing opportunities for greater job satisfaction while also helping Iten better
serve our customers.
We believe that it is necessary to serve the customer to the best of our ability.
"Understanding and achieving my customers' expectations in everything I do."
Strive for excellence in providing products to our customers, by:
Monitoring closely the changing needs and wants of Iten's customers.
Developing and maintaining the highest standards of quality.
Handling all inquiries, complaints, and service needs for customers quickly,
thoroughly, and fairly.
Developing new products that are recognized by customers as being significantly
superior overall to our competition.
Maintain close and effective business relations with customers to ensure that Iten's
products achieve their expectations.
Continue Iten's research and development to provide current technology for imagineering
superior products that exceed customer's expectations.
Develop and market quality products that are environmentally sound and which do not
endanger the health and safety of Iten's employees, our customers, or their consumer, by:
Meeting or exceeding all regulatory requirements.
Supplying customers with adequate information for safe use.
Researching new technologies for products which favor an improved environment.
We believe that we must be a responsible corporate citizen, we must contribute to the
well being of the community.
Strive for excellence ensuring the future vitality of Iten, by:
Earning sufficient profits to provide new investment for planned growth and progress.
Maintaining an organization of highly competent, motivated, and dedicated employees.
Conduct Iten's business in a fair and ethical manner, by:
Complying with the laws and regulations for which we are responsible.
Not engaging in unfair business practices.
Encouraging the use of local suppliers and services offering competitive
quality and prices.
Treating Iten's suppliers and customers, according to sound, ethical business
practices.
Maintaining high advertising standards and integrity regarding competitors.
Not engaging in bribery of any form.
Share profits of the company with those that contributed to Iten's success, by:
Rewarding employees through a profit sharing program when conditions permit.
Allocating a portion of the profits to enhance the well-being of the community
where we operate.
Developing better products for the benefit of Iten's customers.
Providing to Iten's shareholders a reasonable return on their investment.
Seek actively the counsel and independent judgment necessary to provide guidance to
corporate management, by:
Retaining distinguished associates and consultants to assist Iten in conducting our
business according to the highest professional standards.
Dated: Jan. 1, 1999
Thank you for your interest in
Iten Industries
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